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I can’t believe it. After more than TWO YEARS in planning and many delays, we finally got new Voice over IP phones on our desks. It was a running joke at the office; “When is Asterisk going live?” Other system updates that were delayed were compared and put in the same category as the Asterisk project. But no more! Asterisk is here! Of course, it still doesn’t work. While we got the phones on our desks today, we’re not supposed to plug them in to the ethernet just yet.
To be fair, I work at a call center, where our phone needs are quite a bit different than those of the corporate offices, which deployed VoIP last summer. We have call queues, ACD order groups, and call logging and statisics to deal with, which I’m sure made deploying the VoIP phones more difficult. But, we’re just days away from going live. Hopefully things will go smoothly…
LMAO, your company should have paid a company to install it for them. I bet they would have saved enough money in phone service to pay for somebody else putting in the phone system.
Well, this is true. But, we wouldn’t know how it works and would have to subscribe to some support plan for those occasions when the phone system craps out. While the learning curve was great, I think in the long run, it’ll pay for itself and the benefit of learning the system will save thousands.