March 12 Update: This entry sat as a draft for a while since it dealt with a court case. I think it’s okay to post it now that a couple weeks have passed…
February 21: Today was the day Mike and I had to travel to Seattle to visit with a lawyer about a customer who never paid us for building a web site. The story is long, so I’ll condense it down to a Reader's Digest article.
When I first started working for this company, my first task was to take over a project started by another employee, We were building a dating site, but it didn’t start out that way. We were originally asked to build a database for the completed web pages. Unfortunately, the completed web pages were completely written in Flash. So, to build the database, we converted the Flash pages into jpeg images and build the site using a PHP template engine. Of course, this extra work far exceeded our quote to build a database. We informed the customer that the quote needed to be changed since we were now building the site from scratch. They didn’t balk once at a new quote of $6,000, but they were getting impatient.
Development went ahead, albeit slowly. It takes time to build a working dating site from the ground up. The customer became so impatient, they accused us of dragging our feet, and decided to camp out in my office and watch me write PHP code. Of course, watching someone write code is about as exciting as watching dust gather on a tabletop, and she fell asleep. Finally development on the site was completed, but a payment method had to be built. Dating sites are a paid service. The customer decided on PayPal for their billing needs, so I worked on building the PHP code to integrate the site for PayPal payments. This took another week of testing the free trial period, making payments, making refunds, etc. The final bill for building the entire site and database came to about $12,000.
Eventually the site launched. The first ten weeks of my employment was basically devoted to building that site, and it failed miserably. C’mon! It’s a dating site. How many dating sites does the Internet need? Since the site failed, the customer felt they didn’t have to pay, I guess. Getting to the Reader’s Digest portion of the story, the bill went to collections. They still didn’t pay, so it went to court, and that’s why I had to go to Seattle today. We had an appointment to cover any last minute items before the court date on February 28.
I got an early start and met Mike at the office at 7:00am. We left the office around 7:15am and stopped for gasoline and coffee. We made good time to Seattle, showing up at the lawyer’s office a few minutes before 9:00am. Since we were thirty minutes early, we found a Starbucks. You can’t swing a dead cat in Seattle without leaving yellow-matter custard from its eye on the front window of a Starbucks… and it’s amazing how everyone seems to have a cup with them. I saw a father with a venti cup of something in one hand, pushing a stroller with the other. I saw an old man walking his dog with a cup of joe. Even the garbage man had a grande cup of brown liquid. Of course, when we were in the meeting, the lawyer had a cup, Mikee had his cup, I had my hot chocolate, and our company attorney also had a cup. I think if you ever looked at Seattle from space, the whole city is vibrating at a fast pace from its citizens tweakin’ on caffeine.
After our meeting — which lasted about 90 minutes — Mike and I drove to the Redmond office. When we walked in, I felt like a rock star. The Redmond folks see Mike all the time, but they only see me at Christmas parties and summer picnics. They were happy to see me. I got a quick tour of the place, then were off to lunch at Roundtable Pizza. Yum!
After lunch, Mike went to a meeting at the Highlands and I stayed behind, talking to the girls in accounting. After that, I went and harassed the admins at the other end of the building. Since there was no available computer I felt comfortable using, I eventually ended up calling Tina on my cell phone. We talked for a while in an effort to test a new VoIP service (Packet8) we were trying.
By 3:30pm, Mike was back from the Highlands and we were headed back to Oak Harbor. We didn’t have the same luck coming back as we did going down. Traffic was terrible even with driving in the carpool lane. It was 6:00pm by the time we pulled into the parking lot at work. We unloaded the three cases of new VoIP phones that we brought back from Redmond, then went home.
It was a long day, but fun. It was nice seeing the Redmond office and the datacenter there. Someday I hope to get a chance to see our datacenter in the Westin Building.
February 27 Update: Eleventh hour. The case settled out of court so there is no reason to drive to Issaquah for the hearing tomorrow. Yay! Settlement was for a third of the amount being sought after. I guess a third is better than nothing.